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Forgotten Username

If you have forgotten your username, we can email it after verifying your identification.

ForgottenPassword

If you have forgotten your password, you can reset it and get signed on quickly after verifying your identification. First, enter your username on the login screen, then click "Reset your password".

Missing PhoneNumber?

If Online Banking requests a one-time security code but your phone number is missing, the incorrect username may be entered. Use the option above to remember your username. If your username is correct, please contact us to ensure we have the correct phone number on record.

Contact Us

For the quickest response to any customer support question, please give us a call or visit your local branch.

(205) 503-5000

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Lost or Stolen Card

FAQs

Personal

I received an email that says it is from Merchants. How do I know if it is legitimate?

Always check the email address, not the name, of the sender. Emails from Merchants Bank should contain "@merchantsbankal.bank". Most emails from Online Banking come from onlinesupport@merchantsbankal.bank or noreply@merchantsbankal.bank.
Check to see what the email is requesting. Merchants Bank will NEVER request personal information by email or text messaging including account number, passwords, personal identification information or any other confidential customer information.
Emails from Merchants Bank should request you to login to Online Banking through your normal methods: Either through the mobile app or merchantsbankal.bank. You should never click a link in an email.
Learn more about Online Security.

I received an email saying my online banking password will expire. Do I need to change this password?

Your Online Banking password is set to expire after 180 days. Changing your passwords regularly help keep your accounts secure.

To change your password, walk through the steps below:

1. Login to Online Banking through the bank's website.

2. Click "Self Service"

3. Click "User Information"

4. Click the Pencil icon next to the password at the top

5. Type your current password and new password, then click “Submit”

6. Be sure to remember your new password and use it next time you login.

Customer Support